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☆ The scourge of customer satisfaction surveys
▼ + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com time to read: +12 min

— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."

Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick

☆ Microsoft picks company veteran Pavan Davuluri to lead Windows and Surface
▼ + stars: | 2024-03-26 | by ( Jordan Novet | ) www.cnbc.com time to read: +3 min

Microsoft said Monday it has selected company veteran Pavan Davuluri to lead its Windows operating system and Surface devices teams. Davuluri's promotion comes a week after Microsoft said it was hiring former DeepMind co-founder Mustafa Suleyman as the head of a new organization called Microsoft AI. The Windows team will continue to work closely with the Microsoft AI team on AI, silicon, and experiences.The Web Experiences team will report into Mustafa in the new Microsoft AI organization. Mike Davidson continues to lead Design and will work with Pavan and team on how to realign Windows design. They will join the Microsoft AI leadership team along with Jordi, Mike, and Rukmini, all reporting to Mustafa.We are excited for this team to help Microsoft AI achieve its bold ambition to build world-class consumer AI products.

Persons: Pavan Davuluri, Panos Panay, DeepMind, Mustafa Suleyman, Mikhail Parakhin, Parakhin, Kevin Scott, Rajesh Jha, Davuluri, Read, Satya, Shilpa Ranganathan, Jeff Johnson, Mustafa, Jordi Ribas, Andrey Proskurin, Fatima Kardar, Nick Lee, Rukmini Iyer, Paul Viola, Weiqing, Mike Davidson, Pavan, Ali Akgun, Kya Sainsbury, Carter, Qi Zhang, Rajesh Sundaram's, Jordi, Mike, Rukmini Organizations: Microsoft, Windows, Bing, WWE

☆ How producer Nick Lee helped Ariana Grande make the most personal song on her new album
▼ + stars: | 2024-03-13 | by ( Callie Ahlgrim | ) www.businessinsider.com time to read: +5 min

Ariana Grande's new album "Eternal Sunshine" ends with a personal ballad called "Ordinary Things." AdvertisementIf Ariana Grande's new album "Eternal Sunshine" has a moral, it won't be found on the club-ready lead single "Yes, and?" It's the most intimate moment on Grande's seventh album, "Eternal Sunshine," released Friday, and it all came together with the help of Nick Lee. Lee, who is credited as a coproducer on "Ordinary Things," made the song's original beat with his friend Luka Kloser. "Intro (End of the World)" and "Ordinary Things" frame the album as a sacred quest to find peace and romantic clarity.

Persons: Ariana Grande's, Nick Lee, Lee, —, Grande, Marjorie Grande, nudging, he'd, Luka Kloser, Max Martin, it's, Kloser, Martin, Shintaro Yasuda, Aaron Paris, Nonna, Lee wasn't, that's Organizations: Grande, Service, Business, Spotify Locations: New York City, Los Angeles

☆ Every detail and reference you might have missed on Ariana Grande's new album 'Eternal Sunshine'
▼ + stars: | 2024-03-13 | by ( Callie Ahlgrim | ) www.businessinsider.com time to read: +2 min

"Ordinary Things" was always meant to be the album's final song. Kevin Mazur/AMA2016/WireImage"I knew 'Ordinary Things' was the end of the album," Grande told Lowe. "But I wonder, how I can put that button on it and have it land emotionally the way that I feel it can? Grande found the answer in the middle of a 40-minute voice recording of her grandmother, Marjorie Grande, whom she calls "Nonna." Grande and Nonna are both credited as lyricists, while Grande is also credited as a coproducer alongside Martin, Luka Kloser, and Nick Lee.

Persons: Ariana Grande, Marjorie Grande, Kevin Mazur, Grande, Lowe, Shirley, Grande's, Martin, Luka Kloser, Nick Lee, Lee, Max Martin Organizations: Business Locations: Grande

☆ Ariana Grande's 'Eternal Sunshine' isn't her best album, but it's a solid collection of bops
▼ + stars: | 2024-03-08 | by ( Callie Ahlgrim | ) www.businessinsider.com time to read: +6 min

However, Grande did "Eternal Sunshine" a disservice with its title and marketing. But asked if she planned to "address things" with "Eternal Sunshine," Grande demurred. Sure, you could say that Grande doesn't owe us honesty or specificity, and you might be right. As a staunch believer in the album as an art form, "Eternal Sunshine" left me wanting. But if I reframe "Eternal Sunshine" as a collection of excellent pop songs, I have very few complaints.

Persons: Katia Temkin, Max Martin, ILYA, Shintaro Yasuda, Nick Lee, Grande, who's, Sang, would've, Courtney, we're, She's, baring, I'm Organizations: Records, Press

☆ Andrew Bailey says Bank of England on high alert as investors 'test' banks
▼ + stars: | 2023-03-28 | by ( Hanna Ziady | ) edition.cnn.com time to read: +3 min

On Monday, European bank shares rose, boosted by news that First Citizens Bank in the United States would buy most of the assets of Silicon Valley Bank, which collapsed earlier this month. “I think there are moves in markets to, if you like, test out firms,” Bailey told a UK parliamentary committee Tuesday. José Manuel Campa, the head of the European Banking Authority, told Germany’s Handelsblatt Monday that European lenders remained vulnerable. The Swiss heavyweight was rescued by UBS, while SVB UK was bought by HSBC (HBCYF) for £1 after its US parent was shut by regulators. Despite being well-capitalized, SVB UK would not have survived the demise of its US parent, according to Bailey.

March 28 (Reuters) - Immediate investor concerns over the banking sector eased on Tuesday, lifting stock prices, with the European Central Bank's supervisory chief saying recent sector volatility underscored the need to step up regulatory scrutiny. Credit Suisse (CSGN.S) shares rose 1.7%. Top U.S. banking regulators said on Monday they planned to tell Congress that the overall financial system remains on a solid footing after recent bank failures, but will comprehensively review their policies in a bid to prevent future collapses. Regional U.S. lender First Citizens BancShares on Monday scooped up the assets of SVB, in a vote of confidence for the battered banking sector that prompted a rally in bank shares. Bailey said the stresses which led to a crisis in confidence in Credit Suisse were down to specific issues in Switzerland's second-largest bank.

☆ FTX flop evokes history’s great financial swindles
▼ + stars: | 2022-11-18 | by ( Edward Chancellor | ) www.reuters.com time to read: +7 min

As Walter Bagehot wrote in “Lombard Street” in 1873, “The good times too of high price almost always engender much fraud. As cryptocurrencies declined in value, FTX provided a line of credit to BlockFi, a stricken crypto-lender. He talked about Three Arrows Capital, the failed crypto hedge fund, as engaged in “punting”. His firm launched a product based on a basket of crypto assets that it called Shitcoin Index Perpetual Futures, with the unsubtle ticker SHIT-PERP. He commissioned an advertisement, aired during the Super Bowl, in which the comedian Larry David casts doubt on the viability of FTX.

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